Hotel Reception with Bell

Our innovative solutions provide our partners with a seamless service experience.

At Asset Group Solutions, all of our staff are expected to maintain the friendly and welcoming atmosphere of a site by ensuring customer safety and providing friendly information and assistance. Excellent customer service requires proactive engagement with the customers and being attentive to their needs, it could be as simple as smiling at a customer as they walk by or helping an elderly woman to her vehicle.

We ensure that customer satisfaction is our priority and from the moment of arrival until the moment of departure exceptional service and experience is our concern. Asset Group Solutions recognise that the vital skills for a concierge and for any customer service personnel are highly developed communication skills and cultural awareness.

We provide customer service personnel for:

• Shopping Centres
• Retail and Commercial Offices
• Information and Customer Service Desks
• Special Events and Product Launches
• Car parks/Valet
• Universities

OUR COVID – 19 RESPONSE

Good hygiene and cleaning practices has become increasingly vital with the recent global outbreak of COVID-19. In response to this unfortunate pandemic Asset Group Solutions has implemented a sanitising service that is 99.99% effective against harmful viruses and germs on surfaces,  providing ongoing protection for up to 30 days. The product we use for this service is listed on the Australian TGA  COVID – 19 list. Read More —>

OUR SERVICES

We maintain effective communication in order to deliver operational excellence and quality at every stage of our service.

We continuously strive to satisfy our customers’ needs for quality and excellence in our service. Our team is consistently working to establish ourselves as one of the most respected Integrated Service Companies in Australia. We seek to build a partnership philosophy based on a solid and trusting relationship with our stakeholders.

Our purpose-built accredited training facility is designed to provide a highly skilled work force in cleaning, security and management. Minimising public liability, workplace risk and downtime. Our 24 hour help desk provides us with the unique ability to man up with short notice. With back up staff and machinery available across all major sites and a well-trained pool of casuals that are available when required we are in a unique position to respond quickly and effectively.

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We will endeavour to respond to your enquiry within 24 hours.

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